Shipping policy

Shipping Policy

Thank you for visiting and shopping with us. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Please note that delays may occur during high-demand periods, promotions, or due to unforeseen circumstances.

2. International Shipping Rates & Delivery Estimates

We ship worldwide. Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard International Shipping: 15-16 business days

  • Express International Shipping: 7-14 business days

Delivery times are estimates and may vary depending on your location, customs processing, and local courier services.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number(s). The tracking number will become active within 24–48 hours.

4. Customs, Duties & Taxes

All international orders may be subject to customs duties, taxes, and import fees imposed by your country.

  • These charges are not included in the product price or shipping cost.

  • The customer is responsible for any customs and import duties.

  • We are not responsible for delays caused by customs.

5. Shipping Delays

While we aim to deliver your order within the estimated timeframe, delays can occur due to:

  • Customs clearance procedures

  • Weather conditions

  • Carrier delays

  • High shipping volumes

We appreciate your patience in such situations.

6. Incorrect Shipping Information

Please ensure that all shipping details are correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately at [nexoraglobee@gmail.com].

7. Lost or Stolen Packages

We are not liable for lost or stolen packages once they have been marked as delivered by the shipping carrier.

If you experience an issue, please contact the carrier directly or reach out to us for assistance.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item and packaging

We will work with you to resolve the issue promptly.